Refund policy
Return & Refund Policy
At Novaire, we are committed to delivering quality products and a premium experience. If you are not fully satisfied with your purchase, we offer a 7-day money-back guarantee under the conditions outlined below.
7-Day Money-Back Guarantee
You may request a return within 7 days of receiving your order if:
- The item is unused and in its original condition
- The product is returned in its original packaging
- Proof of purchase is provided
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Non-Returnable Conditions
We do not offer refunds or returns in the following cases:
- The product has been used, damaged, or altered
- The product is not in its original condition or packaging
- Damage caused by misuse, improper handling, or normal wear and tear
- Items returned after the 7-day return period
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photo or video evidence.
We will review the issue and, if approved, offer a replacement. Refunds for damaged items are not guaranteed and are handled on a case-by-case basis.
Return Process
To initiate a return, please contact us at:
Include:
- Your order number
- Reason for return
- Photos (if applicable)
We will provide instructions on how to return your item.
Shipping Costs
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
- We are not responsible for lost or damaged return shipments
Refund Processing
If approved, refunds will be processed to your original payment method within 5–10 business days.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your bank or payment provider
- If the issue persists, contact us at novaire.tech@gmail.com
Final Notes
By making a purchase from Novaire, you agree to this Return & Refund Policy.